Refund policy

Order Cancellations

You may cancel any order at any time before it ships.

We start sourcing parts and working on your order as soon as it comes in. Because of that, a cancellation carries a 30% restocking fee to cover the parts and labor already committed.

Exception: if we’re unable to ship your order within our stated timeframe, you may cancel for a full refund with no restocking fee. See our Shipping Policy.

Returns: General Parts & Accessories

All sales on parts and accessories are final once shipped. We do not accept returns, exchanges, or trade-ins on these items.

This does not affect your rights on defective or damaged items. See Defective or Damaged Items below.

Returns & Trade-Ins: HPA Airsoft Rifles

Rifles are the exception. You may trade in your KA Tech HPA airsoft rifle at any time for store credit or a cash refund, depending on condition:

• Like New (unfired or unused, all original parts): 70% store credit or 50% cash refund.
• Used at All (any amount of wear or use): 60% store credit or 40% cash refund.

KA Tech reserves the right to decline a trade-in or refund. For example, if a rifle has been unsafely modified, damaged beyond repair, or shows signs of misuse.

Defective or Damaged Items

If an item arrives defective or damaged in transit, contact us right away. We’ll make it right under the KA Tech Warranty or applicable manufacturer coverage.

This applies regardless of the policies above. Final-sale and restocking-fee terms never apply to genuinely defective merchandise.

Phone and text: (657) 274-9517
Email: support@katechairsoft.com