We're Here to Help

Contact Us

The best way to reach us depends on what you need. We try to keep communication simple and make sure questions and projects get routed the right way from the start.

Phone

(562) 262-5732

Phone is the fastest way to reach us for general questions, quick guidance, or time sensitive needs. If you are unsure where to start, calling is usually the easiest option.

We aim to respond within 3 hours during operating hours

Email

support@katechairsoft.com

Email works well for longer or more detailed questions, documentation, or anything you would rather not discuss over the phone.

We aim to respond within 12 hours

Forms

Our contact forms are used for
  • Custom rifle build requests
  • Advanced tech work
  • Detailed service inquiries

Forms help us gather the right information upfront so we can give accurate answers and realistic timelines. If a request is not urgent, this is often the best option.

Hours of Communication

9:00 AM – 9:00 PM Pacific Time

Response times may vary slightly depending on workload, but we do our best to get back to everyone as quickly as possible.

Setting Expectations

We prioritize serious inquiries and ongoing projects so they receive the attention they deserve. If you are planning a custom build or significant tech work, using the form or email helps us prepare and respond thoughtfully. For quick questions, phone is usually best. If you are not sure which option to use, reach out however is easiest and we will guide you from there.

Send Us a Message

Get in Touch

Fill out the form below and we will get back to you as soon as possible.